Returns and Cancellations

How do I request a refund?
To request a refund, contact Customer Service.

More questions? Back to Main Help Page

How do I cancel my order (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
If you chose to pay by wire transfer and have not yet sent your payment, your order will automatically be cancelled after 30 days.

Orders made via credit card, debit card, or PayPal cannot be cancelled unless the purchase is a pre-order or if the product is backordered. In stock orders cannot be cancelled as they are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered, it will be returned to the fulfillment warehouse and a credit will be made to your account.

Click here to submit a request to cancel your pre-order or backordered purchase. Please note that if your order is sent to the fulfillment agency before we receive your request, we will not be able to cancel your order.

If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order.

More questions? Back to Main Help Page

When will my credit appear on my credit card?
Your refund credit will appear on your card 5 - 7 business days after we receive the product.

More questions? Back to Main Help Page

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