Returns and Cancellations

The ShopBlackBerry store offers a 30-day money back guarantee. If you have any questions or would like to initiate a return/refund request please contact customer service by submitting a web form or calling us at +800 61 110 000*.

* Telephone numbers and hours of operation are subject to change. Any applicable local and national telephone rates may apply. Toll free support phone numbers may not be accessible by mobile phones in all countries. Please check with your carrier for availability and / or charge rates.

More questions? Back to Main Help Page

To request a refund please contact customer service by submitting a web form or calling us at +800 61 110 000*.

* Telephone numbers and hours of operation are subject to change. Any applicable local and national telephone rates may apply. Toll free support phone numbers may not be accessible by mobile phones in all countries. Please check with your carrier for availability and / or charge rates.

More questions? Back to Main Help Page

If you chose to pay by wire transfer and have not yet sent your payment, your order will automatically be cancelled after 30 days.

Orders made via credit card, debit card, or PayPal cannot be cancelled as they are immediately sent to the fulfillment agency when they are submitted.

If you placed a pre-order, or your order is on backorder you can request a cancellation by submitting a web form or calling us at +800 61 110 000*. Please note that if your order is sent to the fulfillment agency before we receive your request, we will not be able to cancel your order.

You can look up your order to view the shipping status of your order.

* Telephone numbers and hours of operation are subject to change. Any applicable local and national telephone rates may apply. Toll free support phone numbers may not be accessible by mobile phones in all countries. Please check with your carrier for availability and / or charge rates.

More questions? Back to Main Help Page

Your refund credit will appear on your card 5 - 7 business days after we receive the product.

More questions? Back to Main Help Page

 
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